Outbound HVAC Sales and Customer Success Specialist

Are you a proven closer with expertise in HVAC repair and replacement? Get out of the heat - and take your expertise inside where it's cool!

This is not a traditional, passive inbound customer service job. At Nevada Residential Services (NRS), we are looking for a high-energy, sales-minded HVAC professional to be our new Outbound HVAC Sales & Customer Success Specialist. The expertise you bring includes knowing how to hunt, recover leads, and turn cold or inactive data into gold.

If you are a disciplined, positive, and resilient communicator who treats every objection as an opportunity, you can easily write your own paycheck here. We provide lists, the training, and structural support - you bring the drive and the grit to help us dominate the Las Vegas home services market. And it’s a great team that gets along with no drama! You’ll love it here.

What’s in It for You? (Compensation & Benefits)

We believe in heavily rewarding top performers. Your income is directly tied to your hustle, featuring a stable hourly base plus an aggressive, uncapped commission and bonus structure.

On-Target Earnings (OTE) Range:

·       Expect an average realistic OTE of $55,000 to $85,000+ in your first year, with top producers earning even more through performance pay.

• Hourly Base Pay: $18.00 to $25.00 per hour, based on your experience.

Performance Pay & Lucrative Bonuses:

• $10–$20 for every qualified HVAC or Plumbing sales opportunity booked.
• $15 for each Membership Club enrollment sold.
• 2%–5% commission on qualifying sales generated directly through your outbound efforts, customer follow-ups, and lead recovery.
• Additional milestone bonuses tied to individual production and overall company growth.

Premium Benefits Package:

• Comprehensive Medical, Dental, and Vision Insurance.
• Paid Time Off (PTO) and Paid Holidays.
• Fully paid training, daily professional sales coaching, and leadership development.
• Company-sponsored industry training events and workshops (including approved out-of-state travel covered by NRS).
• A clear, structured career growth path into Senior Outbound roles, Team Lead, Sales Coordinator, or Management.

What You Will Do (Core Responsibilities)

• Fill the Schedule: Make consistent, daily outbound calls to existing, inactive, and prospective customers to book HVAC and plumbing maintenance, service, and sales appointments.
• Recover Lost Revenue: Systematically follow up on unsold estimates, pending proposals, and older service recommendations to turn them into active jobs.
• Master the System: Maintain highly detailed, clear, and accurate customer notes and history within ServiceTitan (our CRM).
• Collaborate: Coordinate seamlessly with dispatchers, office staff, sales managers, and field technicians to optimize schedule utilization.
• Train to Win: Participate in daily morning meetings and engage in 15 minutes of daily training to continuously sharpen your objection-handling and communication skills.

Who You Are (Required & Preferred Qualifications)

• Experience: Proven background in outbound sales (4-8 years), appointment setting, lead recovery, customer retention, or inside sales.
• Industry Knowledge (Strongly Preferred): Prior experience in the Home Services space (HVAC, Plumbing, Electrical, etc.) gives you a major advantage.
• Software Savvy: Familiarity with ServiceTitan (or a similar home services CRM) is necessary.
• Mindset: Emotionally mature, resilient, and thick-skinned. You maintain a positive attitude through rejection, comfortably hit a target 30% connect rate, and handle difficult customer miscommunications with poise and professionalism.

Please Note: If you prefer waiting for the phone to ring, dislike metrics/KPIs, or struggle to maintain your composure under pressure, this role is not for you. We are looking for true sales hunters and those with thick skin. Your attitude is, “Another no, means I am that much closer to ‘a yes!’”

Ready to level up your sales career? We’d love to hear from you. Apply today!

Nevada Residential Services is an equal opportunity employer.